© 2018 by OD Blow Dry Bar

  • Facebook - White Circle
  • Instagram - White Circle

Work at 

OD Blow Dry Bar

Create Authenticity

Become a part of our family and make a real difference in the field of beauty services. We do what we believe is good. We don’t trade quality for more income.

Customer Experience Manager

 

Customer Experience Manager is responsible for an eye to eye, online communication and overall customers' experience quality. 

Duties
  • Provide customers with high standard service in general

  • Meet and greet guests of BDB

  • Answer phone calls and messages. Make appointments through messages, phone calls and e-mails

  • Operate Blow Dry Bar’s registration software

  • Answer queries about BDB-s services, charges, facilities and products available in store

  • Accept payments

  • Offer hot drinks and refreshments to customers

  • Ensure customer is happy and comfortable by offering additional assistance, such as taking her coat, ordering a taxi, providing magazines, helping with baby and other

  • Resolve complaints and provide suggestions

  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

  • Make sure the space is always clean and neat

  • Work with distributors and business-partners. Manage stocks

  • Planning purchases and housekeeping process

Skills and competences
  • Excellent communication skills

  • Excellent knowledge of Armenian, English and Russian languages both oral and written

  • Education in Service, Business, Economics, Communication, Foreign languages or related field

  • Experience in Service, Retail and Hospitality field is a plus

  • Advanced computer user

  • Ability to work under pressure with strict deadlines

  • Team working and Positive attitude, helpfulness, fast learning, initiative taker and well organized person

  • Strong interest in beauty and fashion industry

To apply send your CV to hello@odhair.com and make sure to include a cover letter